Safe and Informed Betting

bajimat's commitment to responsible gambling

When gambling goes beyond entertainment and becomes a problem, taking the right step is the brave thing to do. bajimat is always here for you — with tools, information, and support.

For ages 21 and above only

When does gambling become a problem?

Casino and sports betting is a popular form of entertainment for many people. Whether it stays safe for each player depends on how mindfully they play. At bajimat, we believe the enjoyment of entertainment is only complete when it stays within control.

Some people do not realise when gambling begins to affect their daily life. Placing bets repeatedly to try to recover lost money, hiding gambling from family and friends, or continuing to play under pressure — these are signs that should not be ignored. It is important to act as quickly as possible.

Our Terms and Conditions clearly state our responsible gambling policy. bajimat wants every member to make informed decisions — decide in advance how much time and money you will spend, and stick to those limits.

Remember, betting should never be thought of as a source of income. It is a form of entertainment — one to be enjoyed with the possibility of losing kept in mind. All betting and casino activity at bajimat is strictly prohibited for anyone under 21 years of age.

Security is the top priority

bajimat uses SSL encryption to protect your personal information and transactions.

Age verification is mandatory

Age is verified when opening an account. No one under 21 can register.

24/7 Support

For any issue, direct support is available via our live chat or email.

Tools to keep yourself in control

bajimat offers several practical features to help you maintain control over your gambling. You can activate these yourself from account settings or through the support team.

Set deposit limits

Choose your own limit for how much you can deposit per day, per week, or per month.

Daily limit Monthly limit

Session time limit

Decide in advance how long you will play in one sitting. Once the set time is up, the account will automatically pause.

Time control

Temporary break

If you feel you need some distance, temporarily suspend your account for a set period — from 24 hours up to 6 months.

Cooling-off

Self-exclusion

If you need a long-term break, apply for permanent self-exclusion. Once activated, the account cannot be reopened until the set period has ended.

Permanent break

Review betting history

You can view your full betting history, win/loss record, and time spent at any time.

Transparency

Set a loss limit

Gambling will automatically stop once you have lost a set amount — you choose this limit yourself.

Loss control

Self-exclusion request

Our support team is active 24/7. Fill in the form below — we will get in touch and complete the process with you.

After you submit the request, our support team will contact you shortly. This process is completely confidential.

Recognise the warning signs

If even one of the signs below applies to you, stop and consider seeking help.

  • Repeatedly gambling to try to win back lost money, even beyond your means.
  • Hiding or lying to family or close ones about how much you are betting.
  • Being unable to focus on work, studies, or sleep because your mind keeps going back to gambling.
  • Borrowing money or spending savings to fund betting.
  • Trying to stop betting but returning to it repeatedly.
  • Turning to gambling to escape stress, depression, or loneliness.
  • Betting causing problems in personal relationships or professional life.

Safe gambling tips

The first condition of responsible gambling is being honest with yourself about your limits. Before you play, decide how much time and money you will spend. If you reach that limit, stop immediately.

  • Never think of betting as a way to earn money — treat it as entertainment.
  • Losing is normal — keep that in mind before you start playing.
  • Avoid placing bets while under the influence of alcohol or anything else.
  • You do not need to play every day or every week — take breaks.
  • Prioritise spending time with family and friends.
  • Review your account's betting history regularly.

Under our Privacy Policy, requests for self-exclusion or limit setting are kept completely confidential. This information is not shared with third parties.

Where to find support

Acknowledging a problem and asking for help is not a sign of weakness — it takes courage. Support is available through the channels below.

bajimat Live Chat

Available 24 hours a day, 7 days a week. Immediate support in Bengali and English.

Email Support

Contact us by email for detailed issues. The team replies in Bengali.

[email protected]

Family and friends

Talk to a trusted family member or close friend. Their support is often the most effective.

Professional counselling

Speak with a mental health professional or counsellor. This service is available through various organisations in Bangladesh.

bajimat's commitment

We care about the wellbeing of every player. If anyone submits a self-exclusion or limit request, bajimat acts on it without delay. For any support you need, contact us via 24/7 live chat or email — the team is always ready to respond in Bengali. For answers to more general questions, read our FAQ.

Frequently asked questions — responsible gambling

You must be at least 21 years old to open an account at bajimat and take part in any casino or betting activity. Age is verified at registration and identity documents may be requested if needed.

Yes, you can withdraw your existing balance before self-exclusion takes effect. Once exclusion is active, new deposits and betting are completely blocked. Contact the support team for more details.

Lowering a limit takes effect immediately. Increasing a limit, however, requires a waiting period to prevent impulsive decisions made in the heat of the moment. Requests to change limits can be made through the support team.

Some common signs are: placing more bets to try to recover lost money, spending more time or money than planned, hiding your gambling from family, and prioritising betting over other responsibilities. If you notice these signs, seek help without delay.

A concerned family member can contact us directly via live chat or email. bajimat takes third-party concerns seriously and will try to take the necessary steps on the relevant account.

A temporary break (cooling-off) suspends the account for a set period ranging from 24 hours up to 6 months — the account can be reactivated once that period ends. With permanent self-exclusion, the account cannot be opened or used for betting under any circumstances until the chosen period — from 6 months to permanent — has fully elapsed.

Related Pages

Terms and Conditions

All terms and policies for using bajimat

Privacy Policy

How your information is kept secure

FAQ

Answers to the most frequently asked questions

About Us

Who bajimat are and how we operate