bajimat FAQ — Deposits, Withdrawals and KYC

In most cases, deposits are added to your balance within a few minutes. If more than 15 minutes have passed, first check in the bKash app whether the transaction was successful and note the transaction ID. Then contact bajimat's 24/7 live chat with the transaction ID and deposit time to get help — they will verify and resolve it quickly.

Yes, Nagad is one of the accepted deposit methods at bajimat. Log in to your account, go to the deposit section, select Nagad, and send the amount to the designated number. The minimum deposit amount is ৳200. Once the transaction is complete, your balance is usually updated within a few minutes. You can send via "Send Money" or "Payment" from the Nagad app, but follow whichever type of transaction is specified in the deposit section.

bajimat currently supports five deposit methods: bKash, Nagad, Rocket, Upay, and bank transfer (through any major Bangladeshi bank, including Dutch-Bangla Bank, BRAC Bank, and Islami Bank). The minimum deposit amount is ৳200 for all methods. Choose any method and complete the transaction by following the on-screen instructions.

For any game category at bajimat — slots, live casino, or sports betting — the minimum deposit is ৳200. This amount is the same for all methods. The bajimat slots section has hundreds of slot games, including Fortune Tiger and Gates of Olympus, all of which you can start playing with this minimum deposit.

bajimat does not charge any deposit fees — the full amount you send will be credited to your balance. However, mobile banking services (bKash, Nagad, Rocket, Upay) may deduct their own "Send Money" or "Payment" charges where applicable — these charges follow each service's own policy. The same applies to bank transfers, where the bank's own policy applies.

Yes, Rocket (Dutch-Bangla Bank Mobile Banking) is accepted at bajimat. The process is the same as other mobile banking methods — select Rocket in the deposit section, send a minimum of ৳200 to the designated number, and save the transaction reference. Upay works the same way. If you run into any issues, contact live chat support.

Winnings from a bonus must meet the wagering requirement before they can be withdrawn. For example: if you deposit ৳1,000 and receive a 100% welcome bonus of ৳1,000, your balance becomes ৳2,000 — but you must place bets totalling 10 times the bonus amount, i.e. ৳10,000, before you can withdraw those winnings. The wagering details for each bonus are provided on bajimat's terms and conditions page.

The minimum withdrawal amount at bajimat is ৳500. Amounts below this cannot be withdrawn. You can accumulate multiple winnings and submit a withdrawal request once the total reaches ৳500 or more. After the request is approved, the money is usually sent within 10 to 45 minutes.

Yes, bajimat accepts withdrawal requests 24 hours a day, 7 days a week. Requests submitted on Friday, Saturday, or at night are generally processed within 10–45 minutes. However, bank transfers may take slightly longer due to the bank's own working hours.

No, bajimat only processes withdrawals to a mobile wallet or bank account registered in the account holder's own name. The name on your bajimat account must exactly match the name on the withdrawal method. Sending money to a third party's number is not permitted for security reasons, and such requests may be cancelled.

"Pending" means the request is in the verification process. It is usually completed within 10 to 45 minutes. If more than 45 minutes have passed, contact live chat with your withdrawal reference number for an update. If KYC verification is not complete, your first withdrawal may be delayed.

Yes, bajimat offers two options: cooling-off (a break for a set number of days) and self-exclusion (a long-term or permanent closure). Contact the support team to activate either option. During the cooling-off period, you will not be able to log in to your account or place bets. More details are available on the responsible gaming page.

bajimat offers the option to set deposit limits as part of responsible gaming. Contact support to set a daily, weekly, or monthly limit. Once a limit is set, any increase requires a waiting period before it takes effect, to prevent impulsive decisions.

All activities at bajimat — including casino and sports betting — are strictly for individuals aged 21 and above. Age is verified during registration and identity is confirmed through the KYC process. Anyone under 21 is completely prohibited from opening an account or playing.

There are some signs to watch out for: spending money beyond your budget, placing more bets to try to recover losses, hiding your gambling from loved ones, or prioritising gambling over family and work. If you notice any of these patterns, contact bajimat support immediately to request self-exclusion or a cooling-off period.

Keep your bajimat account password strong and do not share it with anyone. If you are logged in on a mobile device, log out from the app or browser when not in use. For added security, enable two-factor authentication (if available) and notify support if you believe someone is accessing your account without your permission.

The KYC (Know Your Customer) process serves two main purposes — ensuring account security and preventing fraud. bajimat needs to confirm that you are the account owner. Verification becomes required before your first withdrawal or when transactions exceed a certain limit. Completing verification early ensures withdrawals proceed without delays.

For Bangladeshi players, a National ID card (NID) is generally the most accepted document. A passport or birth registration certificate may also be accepted. Additionally, a utility bill or a photo of the first page of a bank statement may be requested as proof of address. Upload clear, complete, and valid photos of all documents.

This is an important matter. Under bajimat's rules, the name registered on your account must match the name registered on your deposit and withdrawal method (bKash, Nagad, Rocket, Upay, or bank). Transactions made from a wallet or bank account in a different name may result in delayed or cancelled withdrawals. Use only a method registered in your own name.

After a rejection, a reason is usually provided — for example, the image is blurry, part of the document is cut off, or the information did not match. Read the reason, make the necessary corrections, take a new clear photo, and resubmit. If you cannot understand the reason, ask the support team via live chat — they can guide you in Bengali.

Yes, the birthday bonus (up to ৳1,500, with 10x wagering) can only be claimed once per year during the birthday month by verified account holders. Without verification, this reward cannot be received. Complete your KYC in advance by submitting your NID and any required documents.

Generally, once KYC is successfully completed, it does not need to be done again. However, in certain situations — such as unusual activity on the account or a need to update personal information — re-verification may be requested. Contact support if you need to update your personal details.